FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Any questions?
2 Days
Does what it says on the can
I believe in this product Made to highest standard The ordering process is straightforward Delivery time prompt Excellent product, excellent service Happy customer ❤️
Sheba Kelleher
7 Days
Excellents produits
Excellents produits. Rien à dire si ce n'est qu'ils sont très chèrs.
MJS_France
9 Days
Very good supplement
Very good supplement
Glaveash
10 Days
Supersmart supplements are really…effective
Supersmart supplements are really effective and have helped me and family members and friends to improve their health including some of us with severe health problems including some with no existing medical treatment.
Anne Georget
11 Days
SuperBig Supersmart
SuperBig Supersmart
Pierre
15 Days
I’m very thankful for your clean…
I’m very thankful for your clean products!
ALAKANGAS Tiina
18 Days
Good service
Good product
HEIDARIZOJABAD Manizheh
19 Days
I have been very pleased with your high…
I have been very pleased with your high quality products and the evocative and informative way of presenting and describing them.
TAHKA Jorma
21 Days
Supersmart is an excellent company
Supersmart is an excellent company, offering high quality affordable products, website easy and several languages, and customer support exceeds expectations. Thanks Supersmart!
Paulo Teixeira
22 Days
Very quick service and shipping
Very quick service and shipping Great descriptions of the products and selection of Supplements
Anna Cristina Canzella
24 Days
Service correct
Service correct
GUTIERREZ Hortensia
25 Days
Everything is very good
Everything is very good, but bottles with the new labels. They are all the same and I cannot find the right bottle without good glasses. This can be a little dangerous because one can easily pick up the wrong one. I don't know why you changed them. It's a pitty. Jozef
Jozef
26 Days
Fast delivery
Fast delivery. Always good packaging and quality of the products
Carlos
27 Days
No issues encountered.
No issues encountered.
Joe O Leary
28 Days
Vitamines excellentes et qui arrivent…
Vitamines excellentes et qui arrivent vite
Margarida