FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
59 Days
Very happy with the order and the…
Very happy with the order and the prompt team's response to an identified issue with my order.
KUQI Fatmir
66 Days
15 + years as a customer
I have been using their products for over 15 years as I find both the quality and pricing excellent.
Del Chandler
68 Days
Good quick delivery
Good quick delivery
Timothy O Shea
69 Days
Good service
Good communication following order. Product came within the time frame and was well packaged. The only confusing thing I found was in checking out. For some reason it is not clear how to do so and the current system should be improved.
Joe O Leary
78 Days
Simple and fast.
Simple and fast.
Nina
79 Days
Great product was definitely what is…
Great product was definitely what is says and arrived on without issue
customer
85 Days
I love reading those product facts on…
I love reading those product facts on Supersmart.com. Effective health products making permanent changes to my blood-work results and testes. However, I also have to order capsules from other websites.
NORDGULEN Olav
87 Days
Great products
Great products Very easy to choose, to order… and to get at home
Federica mastrojanni
90 Days
Service rapide et bons produits
Service rapide et bons produits
customer
91 Days
Good products and fast delivery
Good products and fast delivery
Trusted
96 Days
Does what it says on the can
I believe in this product Made to highest standard The ordering process is straightforward Delivery time prompt Excellent product, excellent service Happy customer ❤️
Sheba Kelleher
101 Days
Excellents produits
Excellents produits. Rien à dire si ce n'est qu'ils sont très chèrs.
MJS_France
103 Days
Very good supplement
Very good supplement
Glaveash
104 Days
Supersmart supplements are really…effective
Supersmart supplements are really effective and have helped me and family members and friends to improve their health including some of us with severe health problems including some with no existing medical treatment.
Anne Georget
106 Days
SuperBig Supersmart
SuperBig Supersmart
Pierre