FAQ
Do you have a question about a SuperSmart supplement? Or a query about an order? Before you contact our customer service, why not see if the answer you're looking for is included in this list of frequently-asked questions!
About our supplements
Frequently asked questions
All online debit or credit card payments are made via the SSL/TLS security protocol which uses encryption to protect the transfer of your bank details to secure banking servers. This means that none of your bank details pass through our site.
We also use the ‘3D secure’ protocol which provides additional security for online credit and debit card transactions and prevents payment fraud.
Once you have completed the order form with your card number, expiry date and CVV (the 3-digit number on the back of your card), you will be directed to your bank’s website which will ask you for additional personal information to ensure the purchaser is the genuine card-holder, as per the 3D secure protocol.
Delivery times depend on the destination country.
For a ‘standard’ order:
Destination country |
Average delivery time |
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom, Switzerland |
2 to 4 days |
Denmark, Finland, Spain, Portugal | 4 to 10 days |
French overseas territories | 10 to 15 days |
Other countries |
6 to 20 days |
A parcel tracking number will be emailed to you to enable you to follow its progress. Orders paid for by debit card are prepared the same day when placed before 4pm (UTC+2), and the day after payment has been received when paid for by cheque or bank transfer.
For express orders, delivery times are 1 to 3 working days.
In health more than any other sector, the ‘cheapest’ inevitably ends up costing more. Poor quality supplements may be less expensive but in the long run, your health will pay the price.
All your invoices can be accessed on line by clicking on ‘My Account’ and ‘Invoices’. You should have received an email attaching a PDF of your invoice. Like many other companies, we have decided to stop automatically issuing paper invoices for environmental reasons.
If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Here’s how to reset your password:
- click on Forgot password? on the Sign in page;
- enter your e-mail in the box provided and
- click Continue;
- in your inbox, open the email with the subject heading ‘Your SuperSmart password’;
- copy the code provided and paste it into the ‘Enter a code’ box, then press Continue;
- enter your new password, confirm, then press Continue.
You can now once again access your customer account!
Any questions?
18 Hours
I’m really happy with your products, but…
I’m really happy with your products. Indeed, I’ve been a customer of SuperSmart for a long time. However, I believe that lately you’ve made a significant mistake in choosing Poste Italiane for your deliveries. Poste Italiane is now over loaded and assigns the deliveries to small local companies that have grown like mushrooms because of this business. However, the service they provide is very poor. They let you know about the delivery date just the evening before, with no time to organize yourself, many times you receive a message saying that they tried to deliver but you were not home and in reality they haven’t come at all and, when they do come, you open the door of the building ( I live on the 3rd floor) and when you get downstairs they have already left, leaving the pack inside but right behind the glass door instead of at least putting it on top or under the letterbox. This is not just a one time event but it’s their way of proceeding. It would be worth hiring a professional currier. Thanks
Olga Gladys Del Signore
1 Days
Good products
Good products, fast service
Mrs I Heinrich
7 Days
Quality products and fast shipping.
Quality products and fast shipping.
JF
9 Days
Everything is great. Keep up
Your product and service is great that's why i ordered again.
KOSMATOS Stamatios
13 Days
everything as expected
the products work and the processes to support them also
Ruggero Benedetto
14 Days
Excellent products always up to date…
Excellent products always up to date with the latest developments.
Olga Gladys Del Signore
18 Days
Great service
Great service, exceptional delivery time.
Chris
20 Days
Excellent quality of Super Smart
I’ve used Super Smart products for a long time and since the very beginning I have been absolutely keen about their punctuality in delivering but, most of all, I appreciate the quality of their products and the constant updates following the results of proven research.
Olga Gladys Del Signore
23 Days
Slow post
You have a very good range of quality products, and service is usually good. However delivery was slow due to using the national postage company. Correos. Regards David
David Walsh
23 Days
The service is extremely good
The service is extremely good. Earlier we had to wait for more than a week for the delivery. The speed has improved. Very happy with all the service.
SHERINE Mathew
24 Days
Good Quality!
I have purchased several products from Super Smart & always find the supplements very good quality.
SM
27 Days
Fast and efficient
Fast and efficient delivery. Nice products.
Jean-Michel Gaspoz
30 Days
Immediate service
Immediate service
SAMCOS S A Samcos S A
31 Days
Tres rapid a repondre
Tres rapid a repondre
augusto
39 Days
very easy to order
very easy to order, and the time for receiving it was very short.
SUHAROSCHI Ramona