Return policy
An order still modifiable by phone within 30 minutes
Please always check your personal details and the list of items before confirming your payment.
After this step, your order will be modifiable for 30 minutes and only by phone at 00 44 (0)2 03 49 96 281 (Monday to Friday from 9am to 6pm).
After this period, in case of withdrawal, you will have to wait for the delivery of your package to return it.
Withdrawal period: 14 days to return products
Customer satisfaction is our top priority. However, if you change your mind, you may return all or part of your order within 14 days from the date of receipt.
Only sealed products are accepted, except in cases of a problem reported with a product (shipping error on our part or defect).
You must include the delivery note with your shipment, or, failing that, a simple note containing your contact details and/or your order number, so we can identify you.
Free returns for certain countries
A label ensuring free returns is included in your package for orders delivered to the following countries: Germany, Austria, Belgium, Denmark, Spain, France, Italy, Luxembourg, the Netherlands, and Portugal.
For other countries, shipping costs are your responsibility.
In all cases, we do not refund shipping fees paid when placing the order.
Refund methods
In case of withdrawal, refunds are provided exclusively as a credit note for future orders.
If there is a problem with a product (shipping error on our part or defect), we may ask you to return it to Luxembourg at your expense if you do not have a return label. Once the issue is confirmed, we will offer a refund, a credit note, or a replacement, based on your preference.
Where to return the products?
For returns related to sealed product withdrawal or product issues (shipping error or defect), use the following address for most delivered countries:
SuperSmart SA
BP3015
L1030 Luxembourg
Grand Duchy of Luxembourg
For customers in the United Kingdom, please return to this address only:
Active Ants UK Ltd c/o SN Worldwide
Returned goods
Unit 1, 26 Liliput Rd Brackmills Industrial Estate
NN4 7DT Northampton
United Kingdom
For customers in Switzerland, returns must be sent to:
Active Ants c/o SN Worldwide
Returned goods
Borchwerf 5
4704 RG Roosendaal
The Netherlands