Refund policy

I’m not satisfied with the product I ordered. Can I have a refund?

Customer satisfaction is our number 1 priority. If, however, you change your mind, you can return the order in whole or in part within 14 days of receipt. We can only take back sealed, unopened products. Unless we are at fault, you are responsible for the return shipping costs. For more information, contact our customer service.

Our return address is:
Active Ants UK Ltd.
c/o SN Worldwide
Unit 1, 26 Liliput Road
Brackmills Industrial Estate
NN4 7DT Northampton

Important : please insert your packing list in your return package, otherwise it cannot be processed and will be lost.