If one or more products does not correspond to what you ordered, send us a photo of the products received, and your order number. If the error is confirmed, we will immediately send you the products you ordered.
Customer satisfaction is our number 1 priority. If, however, you change your mind, you can return the order in whole or in part within 14 days of receipt. We can only take back sealed, unopened products. Unless we are at fault, you are responsible for the return shipping costs. For more information, contact our customer service.
Our return address is:
Active Ants UK Ltd.
c/o SN Worldwide
Unit 1, 26 Liliput Road
Brackmills Industrial Estate
NN4 7DT Northampton
Important : please insert your packing list in your return package, otherwise it cannot be processed and will be lost.
It’s all done automatically. A cartoning machine calculates the optimal size of each package according to the volume and number of boxes ordered. Creating custom packages in this way reduces the amount of cardboard required and removes the need for cushioning materials. It is environmentally-friendly and optimises our logistics efficacy, thus guaranteeing speedier delivery.
Occasionally, boxes can become badly-positioned on the conveyor belt, preventing the cartoning machine from making the right calculation, and generating a larger package than necessary. Though these instances are very rare, we nonetheless apologise for them.
1 Days
The shipping & delivery is quite efficient to me !
LEUNG Wing Chau
3 Days
Easy to deal with, good website and excellent product
STONEHOUSE Kim
3 Days
Well from my placing order to delivery !!!
DILLON Patrick M
4 Days
Site easy to handle, Information clear and simple, price affordable, quick delivery
Paulo Teixeira
6 Days
Bon service
Keith Ross
8 Days
Excellent product and delivered at a good price
Jim
9 Days
I bought super ashwagandha, super Maca, and adrenal support. Very good products. It helps with thyroid and adrenal gland problems. Fast delivery, happy customer!
LIEBENS Kim
10 Days
Speedy and efficient service (via FedEx).
Barry Humphries
11 Days
The ordered item quite efficiently delivers to me !
LEUNG Wing Chau
12 Days
Just perfect
Leny bermondsey
12 Days
Very good, and very efficient.
Mo
13 Days
Excellent and thrustworthy!
KLAVENES Bjorn
20 Days
I am very happy with the products, they are clean and strong. You get real improvment in health. But your resent change with the desing of packets is stylish but not attractive. Also I wish back the fast delivery.
MU
22 Days
On time,always help full
Isuf Koci
26 Days
Very prompt service. Website easy to use. Delivery quick. Product is worth every penny. Happy customer 👍🏾
Sheba Kelleher